Terms & Conditions

Welcome to LeadDoot (“we”, “our”, “us”). By accessing or using leaddoot.shop or the LeadCaller mobile application, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchase.

1. Services

LeadDoot provides verified business leads and lead management tools (the “Services”). Leads are collected through opt-in and consent-based methods in compliance with applicable Indian laws, including the Information Technology Act, 2000 and its rules.

2. Accounts

You must create an account to purchase leads. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current and complete information during registration.

3. Payments

Lead packages are one-time purchases. All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Payment is due at the time of purchase. We accept payments via UPI, credit/debit cards, net banking and other methods made available on our checkout page.

4. Lead Quality & Replacement Policy

We verify every lead before delivery. In case any delivered lead is found to be invalid (wrong number, unreachable, or not related to the purchased category), we offer free replacement of equivalent leads within 7 days of purchase. To request a replacement, contact us at hello@leaddoot.shop or +91 97987 51857 with your order ID and the specific lead details. Replacement is subject to our verification process and reasonable usage of the delivered data.

5. Money-Back / Refund Policy

Your satisfaction is our priority. Our refund policy is designed to protect you while preventing misuse of lead data:

• Refund window: You may request a full refund within 48 hours of purchase, provided you have not downloaded, exported or otherwise accessed the delivered lead data.
• Partial refund: If a portion of your delivered leads is found invalid and replacements cannot be fulfilled within 7 days, you will receive a pro-rata refund for the invalid leads only.
• Refund processing: Approved refunds are processed within 5-7 business days to the original payment method (UPI, card or bank account).
• Non-refundable cases: Refunds are not available if you have downloaded or used the lead data, if the order was fulfilled and delivered more than 7 days ago, or for custom quotation packages already in production.
• Custom/Business packages: For custom quotation packages, the refund eligibility is assessed on a case-by-case basis before production begins.

To initiate a refund, please email hello@leaddoot.shop with your order ID and reason. All refund requests are reviewed within 24-48 hours.

6. Acceptable Use

You agree not to resell, redistribute, share, or misuse the leads, data, or any part of the Services without prior written consent from LeadDoot. Leads are provided for your own business use only. You agree to comply with the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018 and shall not use the data for spam, harassment or any unlawful purpose.

7. Intellectual Property

All content on leaddoot.shop, including text, graphics, logos, the LeadCaller application and software, is the property of LeadDoot and is protected by applicable intellectual property laws. You may not copy, modify, distribute or create derivative works without our express permission.

8. Limitation of Liability

To the maximum extent permitted by law, LeadDoot shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Services. Our total aggregate liability shall not exceed the amount you paid for the specific order giving rise to the claim.

9. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis. While we make every effort to ensure lead accuracy, we do not warrant that the Services will be uninterrupted, error-free, or that the leads will result in any specific business outcome or sales conversion.

10. Privacy

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to the collection, storage and processing of your data as described therein.

11. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation, and failing that, shall be subject to the exclusive jurisdiction of the courts of Durgapur, West Bengal, India.

13. Contact Us

If you have any questions about these Terms, our Money-Back Policy or any other concern, please contact us:

• Email: hello@leaddoot.shop
• Phone / WhatsApp: +91 97987 51857
• Working hours: Mon – Sat (10 AM – 7 PM)